Last edited by Meztijar
Wednesday, December 2, 2020 | History

3 edition of Complaint management excellence found in the catalog.

Complaint management excellence

Sarah Cook

Complaint management excellence

creating customer loyalty through service recovery

by Sarah Cook

  • 386 Want to read
  • 1 Currently reading

Published by Kogan Page in London, Philadelphia .
Written in English

    Subjects:
  • Customer services,
  • Customer loyalty,
  • Consumer complaints

  • Edition Notes

    StatementSarah Cook
    Classifications
    LC ClassificationsHF5415.52 .C66 2012
    The Physical Object
    Paginationp. cm.
    ID Numbers
    Open LibraryOL25087636M
    ISBN 109780749465308, 9780749465315
    LC Control Number2011045182


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Management Today Service Excellence Award is reprised and briefly explored through its constituent elements, customer intelli-gence, operational effectiveness, engaging people, leadership and values and organisational agility.

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